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50% OFF ENTIRE COLLECTION: Discount applied at checkout.

Free shipping with all orders over $100!

Shipping, Returns & Exchanges

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Free Standard Ground Shipping orders over $100

Standard Ground Shipping $9.95

Second Business Day $28.00

Hawaii Standard Ground Shipping $30.00 excluded from free shipping.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We do not offer international shipping at this time. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at cs@joanvass.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. boxes at this time.

 

Return and Exchange Policy  

Joan Vass Updated 21 March 2019

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We want you to be completely happy with your order.

Returns:

If you're not absolutely delighted with your Joan Vass purchase, we make it easy for you to return.        

We will gladly accept your return if it’s unworn or defective, and with original tags attached, within 15 days of receipt.

To initiate returns or exchange please email us at cs@joanvass.com for return shipping label. If you prefer to speak to us please call us at Tel: 228-533-9222. To receive full refund, please ensure that all original tags and packaging is included.

Refunds will be issued in the same manner as the purchase. Please note processing of online returns may take up to 10 business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.

Sales Items: Items bought on sale are final sale. 

Exchanges:

We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed.

Exchanges are processed like returns, except instead of payment refund you will be shipped the new item requested in exchange.     

Standard Ground Shipping will be provided free of charge on your new order of $100 or more (excludes Hawaii - special rates apply). If you need additional assistance please contact a member of our Customer Service Team by emailing cs@joanvass.com.

Please send returns to:

GSD Logistics, LLC

3025 Port & Harbor Drive

Bay St. Louis, MS 39520

 

Damaged or Defective Items:

If your merchandise was damaged in transit, save the original packaging and contact our customer service department via email: cs@joanvass.com or Tel: 228-533-9222.